Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: 518 Royal Exchange, Manchester GB M2 7EN. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.

Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. If the product has been used we reserve the right to charge a 10% restocking fee.Should you have any questions regarding this product, please feel free to get in touch with our friendly Customer Experience Team on Live Chat or contact us here.

Please note we do not refund shipping costs or offer free returns.

Enjoy the flexibility of our 30-day free returns policy! Simply pack the item, with its original packaging and tags, back to us and we'll offer you a full product refund.

We're sure you'll love your product so much you won't want to return them, however if you get the product and feel it's just not for you, all of our products are backed up by a 30-day free return period.

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